Parent and Carer Advice Phoneline using the telephone interpreter service

by | 26 Apr, 2020 | Uncategorized

The Department of Education and Training have established a Parent and Carer Advice Phoneline for parents/carers of early years, primary or secondary school aged children to assist with queries relating to COVID-19 and for advice about supporting learning at home.
https://www.education.vic.gov.au/parents/learning/Pages/home-learning.aspx

Parents/carers who are not proficient in English can access this service via Telephone Interpreter Service at no cost to the family.
Please see the information about how to do this:

To access the Parent and Carer Advice Phoneline with an interpreter

  • Call the National Translating and Interpreting Service (TIS) on 131 450
  • Ask them to call the Parent and Carer Advice Phoneline on 1800 338 663
  • They will stay on the phone call and interpret. (Parents/carers will need to select which age group they are calling about)

The link below explains what service Parentline offers,
https://www.education.vic.gov.au/parents/services-for-parents/Pages/parentline.aspx

Instant Translation of DET Webpages

by | 25 Apr, 2020 | Uncategorized

Step 1: Find your DET webpage e.g.
https://www.education.vic.gov.au/parents/learning/Pages/home-learning.aspx

Step 2: Scroll to bottom of the page until you find the Google Translate symbol:

Step 3: Click on ‘Select Language’, you can then choose from the list of 108 community languages


Step 4: The DET webpage will be translated into the language you have selected.

*Please note this translation tool uses Google Translate, it is intended as a guide and may not be accurate. Google Translate may produce translations that contain significant grammatical errors. Some parents and carers of EAL students may not have literacy in English or their home language. Contacting families via phone using telephone interpreters and providing simplified English information with graphics can help support communication with families.