Parent and Carer Advice Phoneline using the telephone interpreter service

The Department of Education and Training have established a Parent and Carer Advice Phoneline for parents/carers of early years, primary or secondary school aged children to assist with queries relating to COVID-19 and for advice about supporting learning at home.

Parents/carers who are not proficient in English can access this service via Telephone Interpreter Service at no cost to the family.
Please see the information about how to do this:

To access the Parent and Carer Advice Phoneline with an interpreter

  • Call the National Translating and Interpreting Service (TIS) on 131 450
  • Ask them to call the Parent and Carer Advice Phoneline on 1800 338 663
  • They will stay on the phone call and interpret. (Parents/carers will need to select which age group they are calling about)

The link below explains what service Parentline offers,

Instant Translation of DET Webpages

Step 1: Find your DET webpage e.g.

Step 2: Scroll to bottom of the page until you find the Google Translate symbol:

Step 3: Click on ‘Select Language’, you can then choose from the list of 108 community languages

Step 4: The DET webpage will be translated into the language you have selected.

*Please note this translation tool uses Google Translate, it is intended as a guide and may not be accurate. Google Translate may produce translations that contain significant grammatical errors. Some parents and carers of EAL students may not have literacy in English or their home language. Contacting families via phone using telephone interpreters and providing simplified English information with graphics can help support communication with families.

Important information for parents – COVID-19 Update

Following advice from the Victorian Government, Noble Park English Language School will be moving to remote and flexible learning from Term 2 (starting on Wednesday, 15 April 2020).

This is a step all Victorian government schools are taking to help slow the spread of coronavirus (COVID-19). This means that all students who can learn at home must learn from home. This is a very clear directive from the Victorian Government based on the advice of the Chief Health Officer.

We will continue to offer limited on-site learning for those students who need to access this, including for students on days when they are not able to be supervised at home and no other arrangements can be made.  We will provide further information about this shortly.

The Department’s latest advice on coronavirus can be found at

It is important that we work together and support each other during this challenging time. We will be in touch with staff and parents and carers shortly with further details of what remote and flexible learning will look like at our school.

In the meantime, you might find it useful to look at the Department’s Learning from Home website. It provides resources and guidance for teachers and parents and carers.