The Department of Education and Training have established a Parent and Carer Advice Phoneline for parents/carers of early years, primary or secondary school aged children to assist with queries relating to COVID-19 and for advice about supporting learning at home.

Parents/carers who are not proficient in English can access this service via Telephone Interpreter Service at no cost to the family.
Please see the information about how to do this:

To access the Parent and Carer Advice Phoneline with an interpreter

  • Call the National Translating and Interpreting Service (TIS) on 131 450
  • Ask them to call the Parent and Carer Advice Phoneline on 1800 338 663
  • They will stay on the phone call and interpret. (Parents/carers will need to select which age group they are calling about)

The link below explains what service Parentline offers,