The Department of Education and Training have established a Parent and Carer Advice Phoneline for parents/carers of early years, primary or secondary school aged children to assist with queries relating to COVID-19 and for advice about supporting learning at home.
https://www.education.vic.gov.au/parents/learning/Pages/home-learning.aspx
Parents/carers who are not proficient in English can access this service via Telephone Interpreter Service at no cost to the family.
Please see the information about how to do this:
To access the Parent and Carer Advice Phoneline with an interpreter
- Call the National Translating and Interpreting Service (TIS) on 131 450
- Ask them to call the Parent and Carer Advice Phoneline on 1800 338 663
- They will stay on the phone call and interpret. (Parents/carers will need to select which age group they are calling about)
The link below explains what service Parentline offers,
https://www.education.vic.gov.au/parents/services-for-parents/Pages/parentline.aspx